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Tully's to Close Redmond Town Center Location This Sunday

A company spokeswoman says the store's performance level was lacking.

Redmond Town Center's Tully's coffee shop will close this Sunday, a company spokeswoman confirmed to Redmond Patch on Thursday.

Diane Geurts, director of marketing and public relations for Tully's, said the Seattle-based coffee chain is in the process of evaluating the performance of all its stores and that the Redmond Town Center location did not make the cut.

“It’s been a store that we have been trying to make profitable," Geurts said. "Unfortunately, we have not been able to get it to the performance level that’s required to operate.”

A woman who answered the phone at Redmond Town Center said its marketing manager was out of the office Thursday and that no one else was immediately available to comment on the closure. Redmond Patch will update this post with any comment or additional information from the shopping center.

Geurts said each Tully's location employs about 10 people and that the company is "making every effort to relocate staff to other locations." 

Redmond is not the only place where Tully's has closed shops in recent months. An Edmonds location shut its doors in August, and several closures were announced in the San Francisco area last month.

Geurts said decisions about closures across the company have been shaped by "difficult leases" and "rising commodities." Asked if the lease situation at Redmond Town Center is playing a role in that store's closure, Geurts declined to offer much detail other than to say that both sides had been having conversations to try to “make best of situation and keep the store open.”

Meanwhile, Geurts said the company still plans to begin selling beer and wine at its Bella Bottega location but said she could not offer a timeline for the menu addition. She said there are currently no plans to close the Bella Bottega store but added that the company is "constantly evaluating" all its locations.

Were you a regular customer at the Redmond Town Center Tully's? Where do you plan to go now for your caffeine fix? Tell us in the comments section.

Coffee October 04, 2012 at 11:37 PM
It's because the customer service was terrible and it took 10 minutes to get a latte from a girl who couldn't stop texting and pay attention to what she was doing!
Ken James October 06, 2012 at 08:49 AM
I agree. I've been there several times when I worked nearby and 'the competitor' had a long line. Despite there not being a line at the Tully's store, the service was extremely slow and often there was only one person behind the counter. Each time I was there I assumed it must be a fluke because I assumed that management understood that, given the intense competition in that center, poor service would not be tolerated.
curtis October 09, 2012 at 07:43 AM
OK. Huh. I have been a customer at the town center having coffee everyday and I thought the customer service was great. They always called me by name and always made my coffee perfect. I have been going to this location for over a year. I wont be a patron of tully's anymore. I think they are making a terrible decision by closing stories and breaking their leases. If you are in the coffee business you have to stick it out. Not run with your tail between your legs. I don't care if the lease at the town center was high. The possible law suit for breaking a lease with 3 years left at 6000.00 a month is what 216,000 for an empty now vacant store. Good job Tully's. Before you closed this store I looked up to your company now I do not. I just think you made some bad decisions. There are many people who were customers here that will not go the extra distance to the Bella bottega store. Me being one of them. Starbucks and the new doughnut shop Top pot are good replacement. You are giving your business away. Good bye Tully's how long I wonder until you make more bad decisions and go out of business. You have great coffee. But your biggest mistake was not expanding like Starbucks 30 years ago.
Julie Schuster October 21, 2012 at 09:45 PM
It's very sad about Tully's, but no worries Curtis! I own a small, quaint dog friendly cafe in Redmond called Lucky Jack's Latte. I would love to take this opportunity to make you a free cup of our "Meaning of Life" coffee, roasted in Seattle by Caffe' D' arte. We will take great care of you and your friends... just give us a try. We are hoping to employ some of those awesome Tully's barista's too! www.facebook.com/LuckyJacksLatte Serving gourmet Caffe D'arte espresso, 100% fruit smoothies, breakfast, lunch and early supper!
Julie Schuster October 21, 2012 at 09:46 PM
It's very sad about Tully's, but no worries Curtis! I own a small, quaint dog friendly cafe in Redmond called Lucky Jack's Latte. I would love to take this opportunity to make you a free cup of our "Meaning of Life" coffee, roasted in Seattle by Caffe' D' arte. We will take great care of you and your friends... just give us a try. We are hoping to employ some of those awesome Tully's barista's too! www.facebook.com/LuckyJacksLatte Serving gourmet Caffe D'arte espresso, 100% fruit smoothies, breakfast, lunch and early supper!

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